Ivibet Rules and Policies New Zealand

1. Terms of Use

By opening an account you enter an agreement with the operator Ivibet, which is licensed and operated under the laws of Curaçao by TechOptions Group B.V. Registering, depositing or placing a bet confirms that you have read, understood and accepted these terms, the bonus terms and the privacy policy as they stand from time to time.

Your account

• One account per person. Accounts are personal and non-transferable. Duplicate or shared accounts may be closed and balances held pending review.
• Accurate details. You must register with your real name, date of birth, address and contact details, exactly as they appear on the identity document you will later verify with. A mismatch is the most common cause of a delayed withdrawal.
• Account currency. The currency is set during registration and cannot normally be changed afterwards. Players in New Zealand should select NZD unless there is a specific reason to do otherwise.
• Security. Keep your password and login details confidential. You are responsible for all activity on your account. Notify customer support immediately if you suspect unauthorised access.

Fair play

Bets are accepted under the rules of the relevant market and the odds shown at the time of confirmation. The operator may void bets placed on obvious pricing errors, on events already decided, or where collusion, fraud, bot use or manipulation is identified. Where a market is settled incorrectly, the operator may re-settle it on the correct result.

The operator may amend these terms, adjust or withdraw markets and promotions, and suspend or close an account in line with its published policies and applicable law. Material changes are communicated through the site or by email. Continued use after a change constitutes acceptance.

2. Eligibility and the Legal Position in New Zealand

In New Zealand, gambling is governed by the Gambling Act 2003, administered by the Department of Internal Affairs (DIA). Domestic online sports and racing betting is reserved for TAB NZ, and land-based casino gambling operates under casino licences; there is no domestic online-casino licensing regime under the current framework. Remote interactive gambling operated from within New Zealand is prohibited, but it is not an offence for a New Zealand resident to place a bet with an operator based overseas.

• TAB NZ — the only New Zealand-authorised bookmaker for locally available online sports and racing betting; offshore operators are not authorised or supervised in New Zealand.
• Offshore status — Ivibet is operated by TechOptions Group B.V. under a Curaçao licence, not a New Zealand licence; an NZD interface and localised page do not amount to domestic approval.
• No local recourse — because the operator is not New Zealand-regulated, account and withdrawal disputes are handled through Ivibet and its overseas licensing framework rather than a New Zealand authority.

Access and eligibility depend on the rules applying at your location. Because your regulator is Curaçao rather than a New Zealand body, that is the practical difference should a dispute arise. Keep your own records and read the bonus terms before you accept them.

Minimum age

You must be at least 20 years old to open an account, in line with the age restriction the operator applies to New Zealand customers. The operator carries out age verification and may request proof at any time. Providing false age information is a serious breach and may lead to closure of the account and loss of winnings. Gambling by minors is strictly prohibited.

Access may be restricted or unavailable in certain areas, and promotion eligibility is not uniform everywhere. Confirm your position before depositing rather than assuming that an advertised offer is available on your account.

3. Privacy Policy

The operator collects and processes personal data to open and manage your account, handle transactions, meet legal and regulatory obligations, prevent fraud and money laundering and — with your consent — send marketing communications. New Zealand law governs how this data is to be handled for local residents.

• Privacy Act 2020 — the New Zealand statute that sets the information privacy principles for the collection, use, disclosure, storage and access to personal information.
• Office of the Privacy Commissioner (OPC) — the New Zealand authority to which you can complain if you believe your information is not being handled correctly.
• Legal basis — processing relies on performance of the contract, legal obligations (such as retaining records for anti-money-laundering purposes) and consent for marketing.

Your rights

Under the Privacy Act 2020 you can request access to the personal information held about you, seek correction of it, and withdraw consent to marketing at any time. Data is retained only for as long as necessary for the purposes collected or as the law requires (for example, transaction records to satisfy anti-money-laundering obligations). Requests are handled through customer support or the operator's nominated privacy contact.

Personal data is protected with SSL encryption in transit and access controls at rest. Because the operator is based outside New Zealand, your data may be processed in other jurisdictions; where this occurs, appropriate safeguards apply.

4. Cookie Policy

The site uses cookies and similar technologies to keep you signed in, remember your settings (such as odds format and account currency), measure use of the site and — with consent — support marketing. Necessary cookies are required for the site to operate; analytics and marketing cookies are used only where you allow them, consistent with the transparency requirements of the Privacy Act 2020.

• Strictly necessary — login sessions, security and bet-slip state. These cannot be disabled.
• Preferences — remember your configuration and region.
• Analytics — anonymous or aggregated usage measurement.
• Marketing — used to personalise promotions, only with your prior consent.

You can manage or delete cookies through your browser settings and change consent where a selection panel is offered. Blocking necessary cookies will prevent parts of the site — including login and the bet slip — from working.

5. Anti-Money Laundering (AML) and KYC

The operator maintains anti-money-laundering (AML) and know-your-customer (KYC) controls in line with international standards. In New Zealand, the relevant framework is the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), and the central agency for suspicious activity reports is the New Zealand Police Financial Intelligence Unit (FIU). That is the reference framework players in New Zealand should know.

• Identity verification. Before a withdrawal is released, and elsewhere where required, a photo ID, proof of address (such as a bill or bank statement) and sometimes proof of the payment method used are requested.
• Source of funds. For high-value transactions or unusual patterns, the operator may request evidence of the source of your funds.
• Monitoring. Transactions are monitored for signs of money laundering, fraud or bonus abuse. Suspicious activity may be reported to the relevant authorities and the account frozen pending review.
• Deposit/withdrawal matching. Funds are usually returned via the same method used to deposit, to reduce the risk of third-party money movement.

Having documents ready before your first withdrawal turns verification into a formality. Providing false or misleading documents is a criminal matter and leads to closure of the account.

6. Payments and Withdrawals

Deposits cover the usual range for New Zealand accounts — cards, POLi, e-wallets such as Skrill and Neteller, prepaid vouchers and a broad choice of cryptocurrency. Cards and e-wallets are usually credited instantly. The methods shown depend on the account currency chosen at registration.

• Processing times. Crypto and e-wallet withdrawals are the fastest, often the same day once verification is complete. Card and bank withdrawals run noticeably slower and may take one to five working days, largely because of cross-border handling.
• First withdrawal. The first withdrawal takes longer because identity verification takes place then. Complete KYC early to avoid delays.
• Minimums and maximums apply by method and are shown in the cashier. The daily withdrawal ceiling is approximately NZ$7,000; very large winnings may be paid in instalments under the operator's payout policy.
• Currency. Balances and offers are shown in NZD for NZD accounts; conversions on crypto or foreign-currency methods may carry a spread charged by the payment provider rather than the operator.

Bonus funds can only be withdrawn once the associated wagering requirement has been met. See the bonus terms below.

7. Bonus Terms

Every bonus carries conditions, and reading them properly once, before you accept an offer, saves an awkward conversation later. The following terms apply to the promotions programme.

• Opt in first. Most offers require you to select the bonus card in the cashier before you deposit. Customer support cannot apply an offer to a payment that has already cleared.
• Wagering requirement. Bonus funds must be played through a set number of times before winnings become withdrawable. A 40× requirement means the total value of your bets must reach forty times the bonus amount, not that you must win forty times over.
• Game weighting and exclusions. Slots contribute fully towards wagering; table and live dealer games contribute 0%. It is the most consequential bonus condition on the site and weighs especially heavily if your game is blackjack or live roulette.
• Stake and time limits. While bonus wagering is active the maximum stake is approximately NZ$8, and offers set a time window for using free spins or free bets — welcome free-spin winnings must be cleared within seven days, and a free-bet stake is not returned with the winnings.
• Eligibility. One welcome route per person / household / IP / device. Bonus abuse, including opening multiple accounts to claim offers, leads to loss of the bonus.

New customers must choose between the casino route (up to NZ$500 and 170 free spins across two deposits) and the sportsbook route (100% up to NZ$250), and the choice cannot be changed once the first transaction clears. Full and offer-specific terms are published beside each offer on the Bonuses page and in the operator's official terms.

8. Responsible Gambling

Gambling is paid entertainment, and entertainment costs money. It is not a reliable source of income, and chasing a loss is the shortest route from a disappointing night to a serious problem. The operator provides tools to keep play under control, and they all work on mobile and desktop.

• Deposit, loss and session limits — set daily, weekly or monthly caps in the account settings. Set them on the day you sign up, not the day you wish in hindsight you had.
• Session reminders and cooling-off — take a short break of hours or days.
• Self-exclusion — exclude yourself for a longer fixed period or indefinitely.
• Reality checks — regular prompts showing time spent and money spent.

Where to find help in New Zealand

Free, confidential help is available, with no obligation to anyone:

• Gambling Helpline New Zealand — free phone and text support for anyone affected by gambling.
• Problem Gambling Foundation (PGF Services) — counselling and live chat; Freephone 0800 664 262 and text message 5819.
• Self-exclusion — tools within the account, alongside the multi-venue exclusion available through New Zealand's problem-gambling services.
• GamCare, Gambling Therapy and BeGambleAware — international support at no cost, in several languages.

You must be 20 years old to open an account. If your gambling — or that of someone close to you — is no longer doing you good, contact one of the services above.

9. Complaints, Disputes and Licensing

If something goes wrong, report it first to customer support through live chat, keeping a record of dates, amounts and screenshots. Most matters — a delayed withdrawal, a bonus not credited, a market settled unexpectedly — can be resolved there.

Ivibet operates under a Curaçao licence. Curaçao is a real supervisory framework with concrete requirements, certified random number generators and encryption, but it is lighter than a European regulator or New Zealand's own gambling framework: escalating a dispute is less structured, and the routes onward are narrower. Where customer support cannot resolve a matter, the complaint is escalated to the operator's licensing body under the terms of that licence.

Because your regulator is not a New Zealand body, the practical protections rest with you: keep your own transaction records, verify the account in good time, read the terms before you accept a bonus, and set your limits from the start rather than at the end. Treat that as a reason to document, not a reason to stay away.